Refund and Return Policy

At Organic Natural, we want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help. Please review our return and refund policy below:

1. Returns

We accept returns on products that meet the following criteria:

• Timeframe: Products can be returned within 15 days from the date of purchase.
• Condition: The product must be unused, in its original condition, and in the original packaging.
• Non-returnable Items: The following items cannot be returned:
  • Unpacked items, or used items.
  • Customized or personalized products
  • Gift cards

To initiate a return:

1. Contact Us: Reach out to our customer service team at info@theorganicnatural.com or phone +923366912132 with your order number and reason for return.
2. Return Authorization: Once your return request is approved, we will issue you a Return Authorization (RA) number.
3. Return Shipping: The Organic Natural will not charge you any extra cost for Return shipping.

2. Refunds

Once we receive your returned item and it’s inspected, we’ll notify you about the approval or rejection of your refund request.

• Refund Method: Refunds will be processed through the original payment method. Please allow 3-7 business days for the refund to reflect in your provided bank account.
• Partial Refunds: In some cases, a partial refund may be granted, for example, if items are returned in a damaged or used condition.
• Exchanges: If you would like to exchange an item, please inform our team on provided contact details, and follow the guidelines for the desired product.

3. Damaged or Defective Items

If your item arrives damaged or defective:

1. Report: Notify us immediately, but no later than 7 days from receiving your order.
2. Photos Required: Please provide photos of the damaged/defective item(s) along with your order number.
3. Replacement or Refund: We will offer a replacement at no additional cost or issue a full refund for defective items.

4. Sale and Clearance Items

All items marked as “final sale” or purchased during a sale event may not be eligible for returns or refunds unless they are defective.

5. How to Contact Us

If you have any questions about our Refund and Return Policy or need assistance, feel free to contact our customer service team:

• Email: info@theorganicnatural.com
• Phone: 03366912132
• Business Hours: 9 am to 10 pm

Thank you for shopping with us at Organic Natural!